Which of the following best describes the part of an organization's technology infrastructure that facilitates KM?

, a. , All of the organization's information systems.

, b. , Expert systems and other intelligent technologies.

, c. , Data warehouses and data mining applications.

, d. , Communication technologies.

, e. , Conferencing technologies(video and scheduling).

Which of the following is not one of the four most important challenges in KM?

, a. , The organization's employees have no time for KM.

, b. , The current organization culture does not encourage knowledge sharing.

, c. , KM is a new term and is not known by managers.

, d. , An inadequate understanding of KM processes and its benefits to the organization.

, e. , An inability to measure the financial benefits from KM.

Which of the following reflects the norms and beliefs that guide the behavior of the organization's members and helps in KM?

, a. , Organizational Culture.

, b. , Leadership.

, c. , Knowledge Management Foundations.

, d. , Management.

Question 4

Which of the following is not a possible activity involved in KM?

a., Share knowledge with others.

b., Capture existing knowledge.

c., Discover new knowledge.

d., Archive old knowledge.

e., Apply knowledge.

Question 5

What is not true of Common Knowledge?

a., It provides unity to the organization.

b., It support knowledge transfer within the organization.

c., It is common only to an organization.

d., It enables transfer of knowledge to outside an organization.

e., It consists of shared norms and individual knowledge domains.

Knowledge resources are relevant to the decision making of which of the following?

a., An individual.

b., A corporation.

c., A department within a firm.

d., a and c.

e., All of the above.

________ is the foundation on which KM resides.

a., KM mechanism

b., KM technology

c., KM systems

d., KM infrastructure

e., KM metrics