Which of the following best describes the primary activities in the value chain analysis?

Question 11 options:

	The activities that involve providing the technology services shared across the entire enterprise.
	The activities that add indirect value to the final product or service, such as research and development and human resource management.
	The shared services activities that support the daily operations of the organization, such as accounting and IT management.
	The activities that support the production and delivery of a product or service, such as marketing and sales.

Which of the following makes it difficult to objectively analyze the strengths and weaknesses of an organization?

Question 14 options:

	Uncertainty in terms of changes to the business environment and customer preferences
	Complexity within the organization, especially in terms of the value of intangible assets.
	Intra-organizational conflict and disagreements between decision-makers.
	All of the above