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Which of the following dimensions of quality is associated with services more than with goods? a . Performance b . Conformance c . Aesthetics d
Which of the following dimensions of quality is associated with services more than with goods?
a
Performance
b
Conformance
c
Aesthetics
d
Empathy
e
Special features
f
Durability
g
Reliability
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Foundations of Operations Management
Authors: Larry P. Ritzman, Lee J. Krajewski, Manoj K. Malhotra, Robert D. Klassen
3rd Canadian Edition
132317532, 978-0133076783, 133076784, 978-0132317535
