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Which of the following factors correctly explain ( s ) the importance of social media for marketers? Customers acquired through word - of - mouth

Which of the following factors correctly explain(s) the importance of social media for marketers?
Customers acquired through word-of-mouth avenues are worth twice as much as are those attracted through other channels.
According to Intuit co-founder Scott Cook, "A brand is no longer what we tell the consumer it is-it is what consumers tell each other it is."
Social interactions contribute to the retention of existing customers.
All of these factors correctly explain the importance of social media for marketers.
McKinsey and Company estimates that between 20% and 50% of all purchases are driven primarily by word-of-mouth recommendations.
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