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Which of the following is a statement from the American research entity: Technical Assistance Research Program (TARP)? For every complaint received, there are 26 customers
Which of the following is a statement from the American research entity: Technical Assistance Research Program (TARP)? For every complaint received, there are 26 customers who have the same problem. On average, a dissatisfied customer tells 9 or 10 people and 13% of dissatisfied people tell more than 20 people. People who get a satisfactory solution to their problem will tell an average of 5 people about the good treatment they have received. All the options are correct
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