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Which of the following is a suggestion for managing queues that is mentioned in thelecture? a . Assure customers that the wait is fair and

Which of the following is a suggestion for managing queues that is mentioned in thelecture?
a. Assure customers that the wait is fair and inform them of the queue disciplineb. Tell people in the queue that each will be served as soon as possible
c. Use humour to defuse a potentially irritating situation
d. Segment the customers
e. Put up a serpentine lane to keep people from jumping ahead in line

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