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Which of the following is a suggestion for managing queues that is mentioned in thelecture? a . Assure customers that the wait is fair and
Which of the following is a suggestion for managing queues that is mentioned in thelecture?
a Assure customers that the wait is fair and inform them of the queue disciplineb. Tell people in the queue that each will be served as soon as possible
c Use humour to defuse a potentially irritating situation
d Segment the customers
e Put up a serpentine lane to keep people from jumping ahead in line
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