Which of the following is a switching cost of implementing a new computer system?

a.Employee training costs

b.The purchase price of the system

c.System downtime due to implementing the new computer system

d.All of the above

Pollution costs, health costs, privacy costs, and bankruptcy costs are considered ______________.

1. a.Acquisition costs
2. b.Enforcement costs
3. c.Social costs
4. d.Settlement costs

Reducing costs can be accomplished by focusing on _________________.

a.Midasversionsof products

b.Frugal engineering

c.Innovation

d.Extravagant engineering

Which of the following statements concerning the executive summary is NOT true?

1. a.The Executive Summary should aim for brevity, crispness and clarity
2. b.Bullet points should be frequently used to improve quality
3. c.Varying the length of the sentences improves attention and interest
4. d.Start the summary with a catch phrase related to the mantra in order to improve attention

__________ is an important visual tool to understand where to look for organizational processes that can be reengineered.

a.A SWIFT analysis

b.Porter's FourForceModel

c.A supply chain diagram

d.A strategy monogram