Which of the following is an example of a gap between service delivery and external communications?

Group of answer choices

A$)$ The employees at GBL have been asked to take time to listen to customers, but they must serve them fast as well.

B$)$ Amanda chose to shop at Alison's Fashions because the store's website offered on$-$the$-$spot alterations. However, when she did buy a dress, she had to wait a week to get it altered.

C$)$ Customers at LUX appreciate the personalized services the salespeople offer, but do not like the store design.

D$)$ Clearwater Spa attendants are well trained in massage therapy and the services they offer, but customers rarely return because they don't like the attendants' impersonal service.

E$)$ When sales dropped, Styx modernized its stores in order to retain customers, but didn't realize that the product quality was the main problem.