Which of the following is an example of intra-state conflict affecting a nation's external relations?

• Ongoing conflict between different religious groups in a country causing foreign businesses to move out of that country
• Establishment of truth and reconciliation commissions in a country
• A heavily-guarded border between two nations
• A disputed election resulting in a country's citizens demanding a recount

Which of the following is NOT a standard element of divorce mediation?

• A participation agreement preventing attorneys from representing mediation clients in later litigation
• Attorneys advising clients on the legalities of potential agreements
• A judge formalizing agreements as a divorce decree
• Parties agreeing to solutions that a court would consider illegal

Which of the following is NOT a common characteristic of a system?

• Inputs
• In-groups
• Structure
• Outputs

When a conflict resolution process is utilized in the workplace, it is important to demonstrate how the processcan improve __________.

• workplace norms
• organizational efficiency
• workplace rules
• attribution bias

Who are the two groups that can initiate Family Group Conferencing?

• The courts and the public school system
• The courts and community leaders
• The public school system and the family of the juvenile
• The courts and the family of the juvenile

Conflict between coworkers occurred in a company's marketing department when senior leadership decided to discontinue numerous products, which meant many jobs were then eliminated.

This is an example of which of the following?

• System components
• Interconnectivity
• Increased efficiency
• Attribution bias

Which of the following terms is used to describe actions that aretotally dependent on a social unit'snorms and rules?

• Interpersonal behavior
• Intergroup behavior
• Group success
• Attribution bias

Which of the following describes a system that has no source of new energy?

• Closed system
• Interconnected system
• Inefficient system
• Open system

In a workplace conflict resolution process, discovering that workplace rules and structure contribute to conflict should always be viewed in which of the following ways?

• A failure of the conflict resolution process
• A sign that arbitration should be used
• A situation that cannot be negotiated
• A joint problem-solving opportunity

Jill and Paul were in the middle of a divorce, and had agreed to try mediation instead of going through a long custody battle over their 12-year-old daughter, Polly. Their mediator, John, suggested that they plan for Polly to attend part of the mediation so she could voice her opinion on where she wanted to live.

Which of the following is the best reason for why John would suggest this?

• Hearing Polly's opinion will force either Jill or Paul to back down.
• At 12, Polly is old enough tounderstandthe situation but too young to have a legal say in where she lives.
• Since Polly is their only child, Jill and Paul should make sure she gets what she wants.
• At 12, Polly is an active member of the family and should have equal say inthe situation.

Kaitlin, a short, blond, Jewish woman who was a fan of the New York Giants football team, recently started working at a gas station owned by Ed. Ed was a tall, dark-haired atheist who supported the New York Jets. The two frequently argue about football when they work together.

Which of the following best describes why Ed and Kaitlin might consider themselves members of an in-group?

• Sharing an interest in football
• Having a similar economic status
• Sharing certain values
• Having positive attributions toward each other