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Which of the following is FALSE about bottlenecks in service processes? ANSWER Unselected Bottlenecks typically represent a process, a step, or a workstation with the

Which of the following is FALSE about bottlenecks in service processes? ANSWER Unselected Bottlenecks typically represent a process, a step, or a workstation with the lowest capacity. Unselected A bottleneck usually has the lowest total time per unit processed. Unselected Bottlenecks can be internal to a firm

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