Which of the following is INCORRECT about service at Disney?

At Disney resort hotels and theme parks, all employees are "members of the cast" and are $"$on stage" as soon as they walk into the sight of any of the guests. Disney uses performance terminology to emphasize the importance of service to employees.

At the Walt Disney Company, managers spend two days of employee orientation telling newly hired employees

the history of the company, relating Walt Disney's life story, and teaching new hires the Disney "language."

The reason they do this is to make sure Disney's new employees know who Walt Disney is$.$

Disney reminds its employees that they are to "act" at all times the way guests expect them to act, not the way they may feel like acting!