1. Which of the following is NOT a function of planning?
2. Defining goals
3. Identifying a strategy for attaining goals
4. Settling disputes between employees
5. Coordinating organizational activities

1. Planning is concerned with __________
2. Both ends and means
3. Ends only
4. Means only
5. Neither ends nor means

1. Planning gives organizations direction that primarily helps them ________
2. Improve teamwork and coordinate activities
3. Improve their image in the business community
4. Improve morale of all employees

1. Which of the following is synonymous with work specialization?
2. Division of labor
3. Job discrimination
4. Job preference

1. _______departmentalization is based on territory or the physical location of employees or customers.
2. Functional
3. Product
4. Geographic
5. The chain of command answers this question.
6. Where do I go for help?
7. How do I know when the task is complete
8. What are the rules
9. Who reports to whom?

1. The _____prohibits discrimination based on race, color, religion, national origin or sex.
2. Privacy Act
3. Title VII of the Civil Rights Act
4. Sarbanes-Oxley Act

1. A written statement of what the job holder does in his or her job, how it is done and why it is done is known as a ________
2. Job specification
3. Job qualifications
4. Job definition
5. Job description

1. Recruitment is the process of _________
2. Hiring from outside the organization
3. Locating, identifying and attracting potential employees
4. Hiring from inside the organization

1. Few people are ever selected for a job without this
2. Taking a written test
3. Undergoing an interview
4. Taking a physical test

1. Change can't be eliminated, so managers must learn to ___________successfully
2. Avoid it
3. Ignore it
4. Work around it
5. Manage it
6. Which of the following is an example of a technology change within an organization
7. Forming teams to complete tasks
8. Workers using new software
9. Workers wanting flexible hours

1. The Patient Protection and Affordable care Act is an example of which of the following forms of environmental change?
2. Internal
3. Technology
4. Government laws and regulations
5. Labor markets

1. Which of the following is a term borrowed from the physical sciences that accurately describes people's resistance to change?
2. Energy
3. Inertia
4. Momentum

1. Which of the following best defines organizational behavior?
2. The actions of organizations in the workplace
3. The study of the workplace
4. The study of organizations
5. The study of the actions of people at work

1. An employee who brags about her company to friends and recommends all company products as gifts is likely to have high ______
2. Job involvement
3. Organizational commitment
4. Personal commitment

1. Cognitive dissonance theory states that a person feels ______when his or her attitudes and actions don't match.
2. Comfortable
3. uncomfortable
4. confused
5. confident

1. Formal groups______
2. Meet at a regular time and place
3. Are defined by an organization's structure
4. Include people who eat lunch together each day

1. This kind of work group is brought together to accomplish a specific job or single activity, such as the development of a new product.
2. Command group
3. Formal group
4. Informal group
5. Task group

1. Permanent work groups are not likely to go through this stage
2. Storming
3. Adjourning
4. Forming
5. Norming

1. Al is given two different " top priorities" from two different managers. Al is experiencing ________
2. Role conflict
3. Role reversal
4. Efficiency conflict

1. Maslow's theory is a hieracrchy because___________
2. All needs are equal
3. All needs are important
4. Needs are satisfied sequentially
5. Needs are never truly satisfied

1. ______assumes that employees have little ambition, dislike work and avoid responsibility.
2. Theory Y
3. Theory X
4. Belongingness Need Theory

1. According to Herzberg, which of the following is considered a motivator?
2. Pay
3. Working conditions
4. Hygiene factors
5. Responsibility

1. Successful managers tend to be better at _______
2. Doing their own work
3. Helping others achieve goals that achieving their own goals
4. Accomplishing goals than identifying goals

1. Which leadership style tends to centralize authority and make unilateral decisions
2. Cultural style
3. Autocratic style
4. Democratic style

1. Your boss has total control over hiring, firing and promotions. He has _____
2. Low position power
3. High position power
4. High task structure
5. Low task structure
6. In order to transmit a message, the thought originating with the sender must be _____ to symbolic form.
7. Decoded
8. Encoded
9. Deciphered
10. Expanded

1. A cell phone maker tests its new model with a sample audience when it is fully operational. What kind of control is this?
2. Pre-market control
3. Feedback control
4. Concurrent control
5. Feedforward control

1. Manufacturing organizations ______
2. Produce physical outputs only
3. Produce nonphysical outputs only
4. Require physical inputs only

1. What type of boss would you prefer to work under and describe the reason why.

1. Describe the steps in the communication process.