Which of the following is NOT true of evaluating the success of a change?

a.

Measures could include profits

b.

Measures can be used to compare how well the organization is performing after the change with how well it was performing before the change

c.

Benchmarking could be used as a measure of success

d.

The success depends on whether the change is from the top down or the bottom up

e.

Measures could include market share