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Which of the following is not true of process reengineering? A) It involves identifying what the customer wants or expects from the firms products or

Which of the following is not true of process reengineering?

A) It involves identifying what the customer wants or expects from the firms products or services.

B) It is the changing of operational processes to improve performance.

C) It often takes place after examining ABC data to determine opportunities for improvement.

D) It is the sixth, and final, step of ABCM activity analysis.

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