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Which of the following is NOT true? Question 1 options: Quality of care or services can means different things to different individuals. Outcomes of care
Which of the following is NOT true? Question 1 options: Quality of care or services can means different things to different individuals. Outcomes of care are not always tangible and so they need to be defined using Aspects of Care that are provided by the healthcare organization and its staff. Aspects of Care include: reliability, responsiveness, assurance, empathy, features, and perceived quality. Using Aspects of Care when addressing quality of services cannot help an organization to frame their responses
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