Which of the following is the best definition of an interest?

• What a party needs to have happen to be satisfied and resolve a conflict
• A way of getting a party's needs met in a given conflict situation
• An element of active listening intended to show that a message has been understood
• A non-negotiable aspect of a party's identity

When parties trade elements of their positions back and forth, this is called __________.

• win-win thinking
• mediation
• positional bargaining
• interest-based negotiation

During a break at work, Doug told his coworker, Eric, "I'm fed up with this place! Our boss just yelled at me for 10 minutes because I came in a half hour late this morning. He conveniently forgot that he gave me a project that had me working 14 hours a day over the weekend and that I might be exhausted from getting it done on a tight deadline."

Eric said, "Wow. It sounds like you feel really unappreciated by our boss."

Which active listening skill did Eric use in his response?

• Reflecting
• Summarizing
• Agreeing
• Paraphrasing

Which of the following interest types is considered non-negotiable in conflict resolution?

• An interest that requires the other party to make too much effort
• An interest that is very specific regarding what is needed or wanted
• An interest that is a value tied to a person's sense of self
• An interest that is not disclosed at the beginning of a mediation

Which of the following describes a reason why a mediator might ask parties for their input on the process and ground rules?

• To determine which party is in the right
• To assess how reasonable or unreasonable each party is
• To make the mediation go faster
• To demonstrate to the parties that they are capable of working collaboratively

A(n) __________ is a conflict resolution techniqueused to explain how and why another person's actions affect the speaker.

• you-statement
• I-statement
• confirmation message
• clarifying question

Which of the following best describes why parties might choose to formally write out a mediated agreement?

• To force each other to obey the agreement
• To ensure all parties' positions have been met
• To ensure the most important needs have been prioritized
• To double-check that all parties are satisfied with the solution