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Which of the following is the best example of a firm using operations management strategies to enhance the effectiveness of its call center? Multiple Choice
Which of the following is the best example of a firm using operations management strategies to enhance the effectiveness of its call center?
Multiple Choice
The firm identifies a strategy for maximizing the quality of customer service using the fewest staff members possible.
The firm updates its strategic plan.
The firm provides diversity training to all of its employees.
The firm changes its branding strategy.
The firm increases its hiring of IT specialists.
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Business Analytics Methods Models And Decisions
Authors: James R. Evans
2nd Edition
321997824, 978-1119298588, 978-0321997821
