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Which of the following is the first step when making a general plan for negative announcements? To help solve the problem that the news may

Which of the following is the first step when making a general plan for negative announcements?

To help solve the problem that the news may have created for the reader

b. To present the justification material

c. To use appropriate goodwill talk

d. To use a buffer that sets up justification for the bad news

e. To give bad news positively but clearly

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