Which of the following is true about the grievance procedure?

	If a grievance has major precedent-setting implications or involves potentially major costs but may have merit, the IR representative never denies it.
	In routine cases, the company allows the IR representative to apply and create precedents.
	In grievance settlement procedures, the stewards are very familiar with the contract, while the plant industrial relations representative is not.
	The plant industrial relations representative is generally not aware of how previous grievances have been settled.

__________ cover(s) disputes that occur over which job classification is entitled to perform certain work.

	Discipline
	Work assignment
	Incentives
	Working conditions