Which of the following is true of quality management during the age of craftsmanship at existed before the advent of industrial revolution? Inspection was the primary means of quality control. Various statistical methods and control charts were being used to identify quality problems in production processes and to ensure consistency of output. Ensuring quality of the products was the responsibility of the quality departments and not the workers who were directly involved in creating the products. Quality assurance was informal and efforts were made to ensure that quality was built into products by the people who produced them. The theory states that improvements In quality lead to lower costs because they result In less rework, fewer mistakes, fewer delays and snags, and better use of time and materials. Lower costs, in turn, lead to productivity Improvements. Quincunx Basic Elements of Improvement Absolutes of Quality Management Deming Chain Reaction In Juran's quality trilogy, the process of meeting quality goals during operations is called: Quality control. Quality planning. Quality leadership. Quality improvement. The term 'customer engagement' refers to: Customers' involvement in the early design and improvement of products. The strategic alliances of organizations with customers who share common values. The expectations that define the quality of customer contact with an organization. Customers' investment in or commitment to a brand and product offerings