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Which of the following measures would be most useful to a factory manager evaluating his production manager's internal qualityperformance? 1. Amount of rework (fixing production
Which of the following measures would be most useful to a factory manager evaluating his production manager's internal qualityperformance?
1. Amount of rework (fixing production errors) on the production floor
2. Amount of planned production overtime
3. % of customer orders delivered on time
4. % of customer orders returned with product defects
5. Number of overtime hours recorded by quality control personnel
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