Which of the following perspectives of the balanced scorecard focuses on revenue growth and productivity? Financial perspective customer perspective internal business perspective learning and growth perspective Sales revenue growth, gross margin growth, and return on investment are the key performance indicators (KPls) for the: financial perspective. customer perspective. internal business perspective. learning and growth perspective. Increased number of repeat customers and increased rate of on-time deliveries are the indicators of product quality. market share. customer satisfaction. skills and knowledge of the employees. Which of the following affects the company's ability to make on-time deliveries? return on investment product's price warranty claims production cycle time A high rate of employee turnover indicates that: employees of the organization leave jobs frequently. pay packages of employees arc at par with that of industry. the employees' retention ratio is also high. employees also participate in the decision making process. Which of the following statements most accurately describes the company's "climate for action?" a corporate culture that encourages communication, change, and growth a corporate culture that is focused on strong, top-down command and control a corporate culture which is aimed exclusively at period earnings a corporate culture that encourages physical activity, sports and recreation to improve employee health and morale