Which of the following refers to management's use of organizational resources in meeting organizational goals? efficiency effectiveness C) management d) knowledge e) productivity Managerial skills that involve using specialized knowledge and expertise are termed: conceptual skills technical skills c) human skills d) planning skills e) analytical skills 3) Managerial skills involving the ability to see the organization as a whole are termed: (a) conceptual skills b) technical skills c) human skills d) planning skills e) critical thinking skills Which of the following would be considered something a manager should do to help promote a subordinate's career development? ) assume responsibility for employee development b) obtain career information through self-evaluation c) take a reactive stance d) develop an individual plan to reach career objectives e) supervise the employee closely As a manager moves from lower-level management to upper-level management: a) technical skills become more important b) human skills become less important C) conceptual skills become less important d) technical skills maintain the same importance e) conceptual skills become more important The first step in the planning process is: a) list alternative ways of reaching objectives state organizational objectives develop the premises upon which each alternative is based d) develop plans to pursue the chosen alternative e) put plans into action

The last step in the planning process is to: a)) put the plans into action choose the best alternative for reaching objectives C) d) develop premises upon which each alternative is based state organizational objectives e) state the organizational objectives Olive's company wants to provide the highest quality customer service in the jewelry industry. This statement is an example of. a an organizational purpose b) an organizational objective C) an operational objective d) an operational plan e) a subsystem Targets to be achieved in one year or less are: a) operational goals b short-term objectives C) long-term objectives d) intermediate-term objectives e) actions Which of the following is an accurate statement in reference to management-by- objectives? a) rewards are given to workers independent from their objective attainment b) managers and workers meet to agree on worker objectives c) the manager and the worker do not meet during the operating period to monitor progress d) managers set and establish all objectives for the workers without worker involvement e) rewards are given on the basis of the managers' effort When referring to efficiency management gains during the manufacturing process, being efficient means that a) a small proportion of total resources contributes to productivity b) a small proportion of total skilled employees contributes to productivity c) an equal proportion of skilled and unskilled employees contributes to productivity d) a large proportion of resources contributes to productivity ) a small proportion of total human and capital resources contributes to productivity The management skill that is most important for lower (supervisory) levels of management is: a) human skill b) conceptual skill technical skill planning skill e) intuitive skill

All of the following are methods of evaluating the planner EXCEPT: a) the organization plan is in writing b the plan includes only short-term recommendations the plan specifically mentions organizational objectives d) the plan is the result of all elements of the management team working together e) the plan describes the possible future of the business Which of the following is a suggested basis for evaluating the performance of the organizational planner? a) the plan identifies future opportunities and suggests how to take advantage of them b) the plan describes the attainment of objectives in operational terms whenever possible c)) the plan defines the present and possible future business of the organization all of the above e) a and b, but not c When a manager is not reaching organizational goals but is not wasting resources, they would most likely be considered: a) inefficient and efficient b) inefficient and ineffective efficient and ineffective d) efficient and efficient ) cannot be determined