Question
Which of the following set of measures are appropriate in monitoring 'customer retention'? Select one: a.Customer satisfaction rating, number of repeat purchases, customer acquisition costs
Which of the following set of measures are appropriate in monitoring 'customer retention'?
Select one:
a.Customer satisfaction rating, number of repeat purchases, customer acquisition costs
b.Customer satisfaction rating, sales growth from customers using loyalty cards, customer profitability per quarter
c.Proportion of sales from existing customers, market share, profit attributable to customers in the 21-30 age group
d.Proportion of sales from existing customers, number of repeat purchases, sales growth from customers using loyalty cards
Clear my choice
Step by Step Solution
There are 3 Steps involved in it
Step: 1
Get Instant Access to Expert-Tailored Solutions
See step-by-step solutions with expert insights and AI powered tools for academic success
Step: 2
Step: 3
Ace Your Homework with AI
Get the answers you need in no time with our AI-driven, step-by-step assistance
Get Started