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Which of the following should be included in the body of a direct claim? a statement that indirectly places the blame on the reader a

Which of the following should be included in the body of a direct claim?
a statement that indirectly places the blame on the reader
a direct statement that uses the word you and points out what the reader did wrong
a statement that uses words such as disappointment and complaint to accurately reflect your emotions and the situation
a paragraph explaining the problem to help your reader understand your requirements
a statement indicating that you will take your business elsewhere
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