Which of the following situations best illustrates how a firm can offer employees emotional support and stand behind the employees' actions? Multiple choice question. At a dry cleaning store, employees are told not to charge unhappy customers but to enter their name on a "black list" of clients. At the return desk at a large home repair store, employees are taught not to accept any item that is no longer in an unopened package. At a picture framing store, employees are told to ignore unruly, dissatisfied customers and wait on other buyers first. At a copy center, part-time employees are encouraged to turn over any unhappy customer to the supervisor immediately