Which of the following statement on quality management is FALSE? Statistically, Six Sigma represents only 3.4 defects per million items produced. O Decreasing quality index numbers over time reflect improved quality during those periods. O One principle of total quality management (TQM) is that everyone, including the suppliers, is responsible for quality. O Kaizen is the Japanese term for continuous improvement. It means that the performance level of a firm should be continuously challenged and incrementally upgraded. Both Six Sigma and TQM focus on profitability for initiating quality improvement projects. The breakthrough strategy for Six Sigma is a five-step process that includes define, measure, analyze, improve and control.