Which of the following statements about service level agreements is$($are$)$ true?

You may choose more than one answer

A SLA specifies metric values for how available the service will be and what capacity it will be able to handle.

A SLA never includes details about how the IT service being agreed to is supported

Service availability and service support avaliability are the same for a service being described in a SLA.

Scheduled downtime is an important element of a service that should be detalled in a SLA for the service.