Which of the following statements about the serviceprofit chain is FALSE?To improve customer service and experience, organizations should consider attending to the needs of their frontline employees instead of their product offering or how they manage customers.Employee satisfaction results from high$-$quality support services and policies that enable employees to deliver value to the customer. All of these statements are TRUE. The basic tenet is that employee satisfaction is a necessary condition for delivering superior customer service.The serviceprofit chain links employee satisfaction to customer satisfaction, customer loyalty, and customer profitability.