Which of the following statements about total quality management (TQM) is true? O TQM programs generally...
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Which of the following statements about total quality management (TQM) is true? O TQM programs generally are more effective than business process reengineering in simultaneously reducing operating costs and achieving Six Sigma quality in performing value chain activities. O TQM programs in most situations are cheaper and more effective than Six Sigma programs in achieving mistake-free performance of value chain activities. O Company studies over the last two decades reveal that TQM programs are typically more effective than best practice adoption and business process reengineering programs in promoting operating excellence-especially when TQM is combined with the use of Six Sigma quality control programs. O Management's job in instituting a TQM program is to kindle an organizationwide search for ways to improve that involves all company personnel exercising initiative and using their ingenuity. O The centerpiece of TQM programs is the use of sophisticated information systems to give employees all across the company quick, accurate access to the data and resources they need to achieve continuous improvement in how value chain activities are performed. Which of the following statements about total quality management (TQM) is true? O TQM programs generally are more effective than business process reengineering in simultaneously reducing operating costs and achieving Six Sigma quality in performing value chain activities. O TQM programs in most situations are cheaper and more effective than Six Sigma programs in achieving mistake-free performance of value chain activities. O Company studies over the last two decades reveal that TQM programs are typically more effective than best practice adoption and business process reengineering programs in promoting operating excellence-especially when TQM is combined with the use of Six Sigma quality control programs. O Management's job in instituting a TQM program is to kindle an organizationwide search for ways to improve that involves all company personnel exercising initiative and using their ingenuity. O The centerpiece of TQM programs is the use of sophisticated information systems to give employees all across the company quick, accurate access to the data and resources they need to achieve continuous improvement in how value chain activities are performed.
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8th Edition
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