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Which of the following statements are correct? i . Formal complaints processes allow clients to complain about the size of fees charged by members and
Which of the following statements are correct? i Formal complaints processes allow clients to complain about the size of fees charged by members and where relevant also about the quality of work undertaken. ii CPA Australia has placed due importance on the area of coregulation and professional discipline by establishing an elaborate set of rules and procedures to handle disciplinary matters. iii. Every year, a CPA who holds a certificate of public practice is required to provide a signed assurance statement that established quality control standards are being met. iv Where legal action takes place in relation to a members improper conduct, it is improper for CPA Australia subsequently to undertake its own disciplinary proceedings.
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