Which of the following statements best illustrates the changing scenario of operations management in American business over the past few decades?

Question $12$Answer

a$.$

Operations managers are now focusing entirely on the service sector.

b$.$

There has been a shift from mass customization to mass production.

c$.$

There has been a fundamental shift away from production of goods toward a service$-$based economy.

d$.$

In recent years, the trend in value chain design has been to rely more on vertical integration and less on outsourcing.