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Which of the following tactics is the best way for a CSW to defuse an unpleasant situation with a customer? staying calm, focused, unemotional, and
Which of the following tactics is the best way for a CSW to defuse an unpleasant situation with a customer?
staying calm, focused, unemotional, and patient
immediately apologizing and showing sympathy
calling for assistance from a fellow employee or a supervisor
interrupting them before they start venting
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Operations Management
Authors: William J. Stevenson
13th edition
1259667472, 978-1259667473
