Which of the following topics is best suited for a long team-building message?

Group of answer choices

a list of improvements needed

a status update

an invitation to a meeting

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Question 38

2pts

Which of the following is the best example of a short informative message?

Group of answer choices

an IM chat

a business letter

a podcast

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Question 39

2pts

Which of the following is the best platform for long team-building messages?

Group of answer choices

a podcast

an email

a group chat

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Question 40

2pts

Eric was involved in a collaborative writing project. Some team members were involved in creating the outline, while others were involved in editing. Eric was the solo writer of the document. Who gets credit for writing the document:

Group of answer choices

only Eric

all members

Eric and those who wrote the outline

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Question 41

2pts

One way to develop good relationships on a team is to assign different roles to members. Which of the following roles would be considered essential on a team:

Group of answer choices

someone who brings up alternative perspectives and ideas

someone who makes sure that everyone is comfortable

someone with knowledge and experience

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Question 42

2pts

On Alma's team, people meet online from different time zones and countries. She makes a point of dressing professionally for meetings, even though some of her teammates consider this unnecessary. Regardless of the dress code, this team is as accountable for results as any other team. What type of team is Alma most likely on:

Group of answer choices

management team

virtual team

project team

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Question 43

2pts

Sigi is on a remote team. Today, he's working on a project that requires time flexibility with responses and feedback from his team members, who are all in different locations. Software with a chat option would be ideal. Which of the following communication tools would best suit Sigi's needs:

Group of answer choices

Webex

Gmail

MS Project

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Question 44

2pts

Sandra has noticed that the team she leads has become less productive lately. They've shown early signs of apathy and she's concerned this could lead to more problems with morale. What can Sandra do to respond to this situation:

Group of answer choices

Acknowledge the conflict and address it openly with the team.

Confront apathetic team members to root out the source of the problem.

Avoid apathetic team members and focus on the engaged ones.

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Question 45

2pts

In terms of business communication, which of the following best describes the contribution of teams in the workplace:

Group of answer choices

Writing competition on teams creates better results.

Teams accomplish more than individuals.

Teams make faster decisions than individuals.

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Question 46

2pts

Conflict in groups is not always a bad thing. In what way could conflict help make a team more productive:

Group of answer choices

It can help leaders identify weaker members.

It can help some members to vent frustration.

It can help reduce groupthink and apathy.

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Question 47

2pts

Bryan just read an email from his manager that explained a new process for his team to share information. He rolled his eyes and silently complained that his boss never asked anyone on his team if this new process would be helpful. Bryan read the first few lines of the email before deleting it, assuming it was a bad idea. What is the source of this conflict:

Group of answer choices

Management doesn't like Bryan's team.

Differences with management.

Bryan doesn't read his emails.

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Question 48

2pts

Elaine Chao, the CEO of her company, is attending a company dinner to celebrate the company's 25th anniversary. She, and many other long-time employees, are in their seventies. You are at the table when Elaine arrives, and you are hosting the event. What would be an appropriate way for you to greet her:

Group of answer choices

Welcome her from your seat, without any formality.

Rise and introduce the CEO to the others at the table.

Give her a big hug, then walk her to her seat.

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Question 49

2pts

Tony heads a team of 9 men and one woman, working on a health-tracking app. How might more diversity help Tony's team gain a competitive advantage:

Group of answer choices

Increased level of perceived fairness, resulting in higher retention levels.

Increased awareness to identify opportunities and avoid blind spots.

Increased opportunity to receive funding from venture capitalists.

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Question 50

2pts

Which of the following would be an inclusive way to improve communication when working with someone with a disability:

Group of answer choices

Always offer to help with work, even when not asked.

Be patient, flexible, and supportive.

To avoid awkwardness, do more speaking than listening.

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Question 51

2pts

For many who receive socialization in a feminine community, the purpose of communication is mainly to:

Group of answer choices

Demonstrate knowledge and expertise.

Cultivate relational connections with other people.

Convey instructions in a clear and simple way.

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Question 52

2pts

Shanti's religious conviction to be a vegetarian is very important to her. Sometimes, at team events, she finds that she has very few food options, while others fill their plates. What could her team do to be more inclusive of different religions and spiritual beliefs:

Group of answer choices

Assume that everyone follows the same general religious/spiritual principles.

Ask team members about food/drink preferences or restrictions.

Provide food and drinks that the majority of people want.

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Question 53

2pts

Susan is a Project Manager and just wrapped up a meeting with her direct reports. Before the meeting ended, she said to Ahmed, "You know, because of your beliefs, I was worried you wouldn't be able to work with the women on the team. But, it turns out you're not half-bad!" What would be an appropriate way to deal with this microaggression:

Group of answer choices

One of the bystanders at the meeting could loudly object, and accuse Susan of deliberately undermining Ahmed's position in the company.

Susan could take Ahmed aside after the meeting, tell him that she was joking, and ask him not to make a big issue out of it for the sake of team unity.

Ahmed could have a private meeting with Susan, explaining that even though Susan may not have intended it, her words made him feel marginalized in the group.

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Question 54

2pts

For people who work in diverse organizations, which of the following would be the biggest challenge to working well together?

Group of answer choices

Too many languages to understand each other.

Perceived threats to the established order.

Awareness of hidden blind spots.

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Question 55

2pts

Myke was born with female chromosomes, but does not follow gender norms, or wish to be identified as a man or woman. If someone were to refer to Myke, which pronoun would be most gender-inclusive and appropriate:

Group of answer choices

they

he/she

she

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Question 56

2pts

Michelle manages three different groups within her organization. Which of the following describes a diverse group of employees?

Group of answer choices

Six American men and three American women, who are from different socioeconomic backgrounds.

Eight Chinese women with direct communication styles.

Seven Indian men, who are Hindu.

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Question 57

2pts

For Baby Boomers, a common reference point of technology would most likely be:

Group of answer choices

Internet.

Touch-tone phones.

The microwave.

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Question 58

2pts

Cha'relle works as an editor at a publishing house. She got her position after interviewing another editor and following that editor's advice about who to talk to and what skills to acquire. Which method did Cha'relle use to develop her professional network?

Group of answer choices

conducting informational interviews

volunteering

making use of business cards or networking cards

Professional referral

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Question 59

2pts

Martin just graduated with a degree in construction management. How long should he continue to learn and acquire new skills?

Group of answer choices

until his career really takes off

his whole life

during the first few months on the job

if he wants a different job

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Question 60

2pts

Which of the following entries is the most effectively worded for including on a rsum?

Group of answer choices

"I organized biannual volunteer projects for my favorite charity."

"I was instrumental in organizing volunteer projects involving over 100 people."

"I organized volunteer projects for my favorite charity twice a year.

"I organized biannual volunteer projects with upwards of 100 volunteers per event.

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Question 61

2pts

Which of the following should you include on a rsum?

Group of answer choices

social security number, date of birth, medical conditions

education, work experience, relevant skills, contact information

what you expect from the position, education, work experience, social security number

wage/salary expectations, what you expect from the position

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Question 62

2pts

How does a potential employer use your resume?

Group of answer choices

They use the resume to decide if your personality will fit with the rest of the team.

They use the resume to match your experiences and skills with what is needed for the job.

They use the resume to decide if you are physically capable of the job.

They use the resume to see if you can follow proper formatting and layout procedures.

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Question 63

2pts

Which of the following should a cover letter accomplish?

Group of answer choices

give prospective employers an autobiography, listing every accomplishment from childhood to the present

explain what you did wrong in your last position that you would like to fix if you get this position

get the reader's attention, reflect genuine interest in the position, explain why you need a new job

get the reader's attention, reflect genuine interest in the position, and explain why you are the best person for the position

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Question 64

2pts

Which traits are typical of theestablishingstage of career development?

Group of answer choices

identifying your interests and aptitudes and trying out jobs

worrying about the cost of education

feeling stagnant and taking stock of where you are and where you want to go

selecting or entering a field and looking for upward growth

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Question 65

2pts

While browsing a job posting website you see a retail management position for a clothing store that catches your eye. So far you only have management experience in a food retail setting, but you think you can make the change. How should you tweak your resume?

Group of answer choices

Include relevant volunteer work or hobbies if you don't have much work experience.

Write engaging and unique cover letter and include a professional picture.

Select work experience that showcases your transferable skills.

Put all of your work experience even if it is not overly relevant.

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Question 66

2pts

Which of the following is a skill that employers in most fields are looking for in a new hire?

Group of answer choices

ability to balance a budget

world travel experience

clear writing

HTML coding experience

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Question 67

2pts

The screening team found 10 potential matches for the shipping manager, how might a phone interview help thin the list more?

Group of answer choices

A conversation can verify the claims made on the resume.

A conversation can verify proper grammar.

A conversation can check for any shyness.

A conversation can verify passion of the employee.

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Question 68

2pts

After eliminating applicants that did not have the right education listed on their resumes, there were five remaining. Which of the following could be a next step in the selection process?

Group of answer choices

Check references of all five.

Save time by scheduling a phone interview

Pick any and make a job offer.

Run another screen eliminating on typing skills.

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Question 69

2pts

Shasha was sure ABC Co was the right company to work for. The formal offer's terms were great. Tomorrow is Shasha's first full day to report to work but something seems missing which makes Shasha unsure. What might that be?

Group of answer choices

A formal contract signed by both parties confirming terms.

A day where Shasha reports only part time to set up the desk and meet people.

Shasha forgot to ask if there were lunch facilities on the company campus.

Shasha now worries that holding out a bit longer might have gotten more pay.

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Question 70

2pts

Which skill is the supervising manager, Riley, demonstrating when asking the candidate about how the drive in was and if there were any problems finding the new office?

Group of answer choices

Understanding the job

Connecting with the applicant

Active listening

Planning and preparation

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Question 71

2pts

Laurie, a job applicant, is excited to make it final interviews. Anticipating a firm job offer Laurie make sure her phone had the hiring manager's number and email unblocked and not going to spam. Is this a good precaution?

Group of answer choices

Yes, but it is very likely the formal offer may come from Human Relations so Laurie needs to pay attention for other incoming messages.

Yes, too many people block too many numbers.

No, Laurie can check for messages to avoid the awkward answering at a noisy bar or somewhere.

No, it's a personal line and the company will likely use a formal mailed letter.

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Question 72

2pts

Google is well known for its use of teams. What might this mean to the interviewing process?

Group of answer choices

Panel interviews will bring that culture to the interview

Group interviews will make the candidate feel like an outsider

Work may stop when teams have to give someone up for the interview

It will be hard to select one person to conduct interviews

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Question 73

2pts

Rowan is trying to decide whether to send the candidate the offer letter or delay the process more by sending it back to Human Resources. Salary is within budget. Benefits are standard. That one line about "lifting 40 pounds" was missing. What should Rowan do?

Group of answer choices

Add his own note about the lifting in the attached email.

Ask HR to make the correction since this is formal terms of job duties.

Send the message. Lifting only occurs rarely and usually for 5 - 10 pound items.

Let it go. Rowan had talked about this with the applicant.

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Question 74

2pts

Which of the following statements may lead to a poor hiring decision?

Group of answer choices

Bert is an excellent candidate. Did you notice his prior employer was our competitor?

Bert is an excellent candidate. Did you notice his tie was about the same as mine?

Bert is an excellent candidate. Did you notice he used our company logo?

Bert is an excellent candidate. Did you notice he spoke Spanish too?

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Question 75

2pts

Which of the following might be a downfall of a program that rewards employees for new employee referrals?

Group of answer choices

The Bakery Department makes too many new items, like baklava and chak chak

The Produce Department is understaffed when the Miller family goes on summer vacation

Cash Drawers increase in accuracy since friends care more than strangers

The Meat Department has trouble when Sally and John break up