Which of the following would a growth mindset manager be likely to do?

a. question an employee's ability to take on new responsibilities

b. only send employees to training to reward them

c. When employees ask for help, criticize them for not having good skills

d. Fail to recognize how much an employee's performance has improved since his or her last appraisal

e. Praise an employee's efforts to take on new tasks, even if he or she made some mistakes

Which of the following is not a proven strategy for reducing thinking errors in the workplace?

a. Management memos and policies

b. Decision support

c. Reflection and discussion

d. Use of evidence and information

e. Bias awareness

Which of the following quality improvement techniques helps to identify and organize the possible cause for a problem in a structured format?

a. fishbone diagram

b. process analysis

c. process mapping

d. geographical mapping

A hospital marketing manager can segment the market using which of the following?

a. demographic, geographic, and psychographic variables

b. demographic, geographic, and psychographic variables, and customers who behave in the same way and have the same needs

c. the characteristics of the nurses and physicians

d. customers who behave in the same way and have the same needs

e. the price of the services offered