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Which of these is a characteristic of service? a . Simultaneity b . Participation of customers in the service process c . Intangibility d .
Which of these is a characteristic of service?
a Simultaneity
b Participation of customers in the service process
c Intangibility
d Homogeneity
e Only A and C
f A B and C
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Management
Authors: Stephen P. Robbins, Mary Coulter, Ed Leach, Mary Kilfoil
12th Canadian Edition
0134830458, 978-0134830452
