Which one of the followings is not one of the obstacles of CRM?*

1 point

Cultural Fit

Functional organization design

Inadequate customer data

Customer strategy

Technology Bias

Which one below is wrong about Hoshin planning?*

1 point

Customer driven

Data based

Mission and vision focused

Done by the top management

Creates relatively short-term goals

Which of the following is NOT the types of benchmarking?*

1 point

Process benchmarking

Product benchmarking

Market benchmarking

Financial benchmarking