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Which sources of resistance to change present the most problems for an internal change agent? What about for an external change agent? To get full

Which sources of resistance to change present the most problems for an internal change agent? What about for an external change agent?

To get full marks for the question you need to respond to the question set and come up with 10 different points-- each point would usually be about 1-2 lines with an exampleneed references

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