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Which type of value gap exists when a firm overpromises and under delivers to a customer? Knowledge gap Communication gap Perception gap Specification gap
Which type of value gap exists when a firm overpromises and under delivers to a customer?
Knowledge gap
Communication gap
Perception gap
Specification gap
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Project Management A Systems Approach to Planning Scheduling and Controlling
Authors: Harold Kerzner
10th Edition
978-047027870, 978-0-470-5038, 470278706, 978-0470278703
