While online shopping has grown exponentially during the pandemic, will it continue to be the preferred mode of shopping once we're able to move about with freedom again?This is an important question for retailers, and their very survival could well be tied to getting the answer right.

What are your thoughts on an online vs a brick-and-morter shopping experience?What do you prefer about each?What frustrates you?How would you modify either or both experiences to make them easier or more enjoyable?