- While they are most involved in decision related to operational control, lower-level managers are least likely to be asked to make decisions based on decisions whose nature are: 1) Structured 2) Semistructured 3) Unstructured

-_________is a capability of dashboards that are specific measures of CSFs "Critical Success Factors". 1) KPI (Key Performance Indicator) 2) Trend analysis 3) Status access 4) Exception reporting

- _______ is a capability of dashboards that reflect the latest data available on KPIs (Key Performance Indicators) or some other metric often in real time. 1) Trend analysis 2) Exception Reporting 3) Status Access 4) Drill Down