While walking through the department, you overhear Dawn and Sam make negative comments about a customer who called in complaining about his order. "Why don't they just read the documentation we send? They're lazy and want us to read it to them!" This type of behavior is becoming common. Customers who call in with problems are labeled as troublemakers or worse, "stupid." What type of behavior is the team engaging in when they do this? Select an option from the choices below and click Submit. Self-Serving Bias The fundamental attribution error Groupthink