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Whilst working for an Inbound contact center, I received a phone call from an upset customer due to their monthly direct debit being deducted twice

Whilst working for an Inbound contact center, I received a phone call from an upset customer due to their monthly direct debit being deducted twice in one month instead of once.

Provide an example of an actual time when you resolved a customer complaint. (Please answer in the StAR format: S= the Situation, A= your Actions, R= the Result)*

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