Who manages warehouse operations for a large chain of retail clothing stores, attends a leadership conference where managers break into small groups and discuss their management challenges. She explains that her warehouse employees in general seem motivated and hard working. They like their jobs and want to perform at a high level. The problem is that they lack computer skills, and they have difficulty understanding the complicated procedures that are involved in managing warehouse stock. Based on this description, which course of action is the group likely to recommend to Harper?

Multiple Choice

Deemphasize initiating structure.

Terminate more employees.

Emphasize initiating structure.