Why do you think MCC missed the signs that revenue or revenue specifically from Ameriton, was declining? Give your opinion and state 3 facts or 3 concepts you have learned from class.

Do you think MCC can survive by implementing a stronger, more advanced focus on TQM? Give your opinion and 3 reasons why. [ Hint: Think Sales and Marketing]

How do you keep up the discipline of a Quality effort at MCC when you are also laying off people. Layoffs are always destabilizing and Quality programs either in Projects or Companywide, are also destabilizing. No one wants change, change often damps productivity, and both those efforts reflect change.

Given the opinions of the Expert, and all you know about Managing Quality, either narrowly on a project or broadly in a company, what would you do if you were Dieter Mueller? Give you opinion and support it with 3 point of rational.

Given the response you gave above in Question #4, what are the next 5 Steps in your plan. List them.