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Why is it important for marketers to understand post - purchase evaluation as the product or service has already been purchased? With careful consideration of
Why is it important for marketers to understand postpurchase evaluation as the product or service has already been purchased?
With careful consideration of the postpurchase behavior, the marketer can help avoid lawsuits from dissatisfied customers or warranty returns.
The marketer needs to understand behavior before, during, and after purchase to build relationships for future business.
Collecting information from the purchases and postpurchase behaviors is the most reliable way to gather data about using the General Model of Customer Behavior.
Feedback after purchase is the most reliable way to collect information for new product development.
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