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49. includes the planning, executing, and controlling of all activities involved in raw material sourcing and procurement, converting raw materials to finished products, and the warehousing and delivering finished product to customers. a. Maintenance, repair and operations (MRO) b. Materials requirement planning (MRP) c. Customer relationship management (CRM) d. Supply chain management (SCM) 50. A customer relationship management (CRM) system helps a company in managing a. material sourcing and procurement b. product development and manufacturing c. distribution and accounting d. human resources and finance CHAPTER SIX: 51. One of the goals of business intelligence is to a. present the results in an easy to understand manner b. educate the users about business statistics c. ensure the tranaction data is properly stored d. use the most sophisticated techniques