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William's Battery Centre is a retail shop that sells batteries for vehicles, roll-up garage doors, motor kits and gate motors. William's Battery Centre wants to
William's Battery Centre is a retail shop that sells batteries for vehicles, roll-up garage doors, motor kits and gate motors. William's Battery Centre wants to find out more about customers' experience with vehicle batteries and has arranged a group discussion involving eight to ten participants to get their responses regarding vehicle batteries. This discussion is an example of ... a. face-to-face interviews. b. focus groups. c. in-depth interviews. d. hybrid studies
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