Wishlist is a long-established department store in London’s Oxford Street. After a period of decline, it was turned round a few years ago under the leadership of a dynamic and charismatic new Chief Executive whose aim was to make it a customer-driven organization. A creative approach to people management had played a key part in the corporate renewal programmed. Particular attention had been paid to the leadership skills of line managers. The role of sales associates was redefined with much more attention being given to their customer service skills.

Wishlist is now opening a new store in Kuala Lumpur. Key department managers from Malaysia will be involved in setting it up. A senior HR business partner from London has been appointed as HR manager for the new store with two HR advisers from Malaysia responsible respectively for recruitment and learning and development. A total of 80 sales associates will need to be recruited and trained to start operations.
The Malaysia HR advisers responsible for recruitment, organized the campaign, making use of the internet, agencies, advertisements and a recruitment fair. The HR advisers also considered what selection methods should be used.

Question 1

Discuss two selection methods the Malaysia HR advisers might adopt to select the right candidate as to the scenario above.