With a variety of digital platforms for customers to convey their feedback such as Google, Facebook, Yelp, and others, how can businesses incorporate that feedback into their strategies to influence consumer decision making?

Develop and post your initial response to the statement presented. Remember to consider your own experiences as you develop your initial post. Read and synthesize the initial posts from your colleagues for each of the two statements. Engage in a substantive discussion with your colleagues on each of the statements posted and the issues$/$questions raised throughout the discussion period.